What happened to GOOD customer service?
Well if you have been reading you'll remember my post about the horrid delays with Dell. Well today was my ship date after waiting 4 weeks. Let me break it down to how my shipping delays went:
7/30 - ordered laptop given ship date of 8/16
8/16 - laptop not shipped, not notified about it either given new ship date of 8/28
8/27 - called CSR and was told that it would DEFINATELY ship today. There were no more holds on my laptop.
8/28 - checked order status and was given a NEW ship date of 9/5
8/28 - rechecked it on a hunch and had another new ship date 10/1 .. yes OCTOBER!
I promptly called Dell and cancelled the order. By reading their blog at direct2dell it seems as though I was not the only one to cancel today.
While I understand that there will be delays with supplies, what I don't understand is how a company continues to run ads for laptops that they can not fill. Can you imagine if I ordered in July and was given October as my ship date, how long will people ordering today have to wait .. January?
So now I will go this weekend to Best Buy and Apple to check out their products. I hope that Dell learns a valuable lesson from this, customer service should be priority!
If any of you are in the market for a laptop, I would stay away from Dell you may never see it.
4 comments:
Hi - I'm a reporter with USA TODAY, and I'm writing a story on these Dell delays. Would love to talk to you about your experience. I can be reached at mkessler@usatoday.com
Sorry, my name is Michelle Kessler. (That part got cut off!)
I just bought a Sony Viao a few days ago and they've been great with keeping me updated on the progress. You should think about getting a Sony!
my husband's dell laptop just gave him a second degree burn. can you believe that it took 2 weeks to even get a response from them? i hate dell.
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